Why is “Make New Friends” such a popular Girl Scout song?
Because staff come and go so quickly that we’re always dealing with someone new.
Four years ago, when Anna Maria Chavez resigned as GSUSA CEO, I wrote a blog post about “If I Were CEO.” I listed five steps that could be done to strengthen the Girl Scout movement. It was a popular post, and GSUSA used the framework for its own blog.
Now we are saying goodbye to CEO Sylvia Acevedo, and the points I made four years ago are still relevant.
One directly addressed the perpetual issue of staff turnover:
3. Invest in Staff Stability
Girl Scout councils have become pass-through workplaces. Few staff stay as long as two years, regarding the jobs as temporary stages in their careers. But younger doesn’t necessarily mean better in terms of employees; it simply means cheaper. How do we get them to put down roots? We could ask new hires to make a two-year commitment. We could also recruit from another demographic—current volunteers. Would empty-nesters, long-time volunteers whose troops have graduated, be interested? They are already familiar with the program, so they would have less of a learning curve. We can’t build strong relationships and continuity with fleeting partner.
Another point asks you to consider your own communication style:
4. Promote a Culture of Collaboration
The various components of our movement must commit to improving communication, treating others with respect, and not going off to pout in our tents. This is OUR movement. It is up to us to find ways to perpetuate it.
The old recipe for Brownie Stew applies in the conference room as well as the campsite: everyone brings something to the table—new ideas, hard-earned experience, and enthusiasm, to name a few. Just because an adult wasn’t a member as girl doesn’t mean they can’t contribute today.
We must eliminate the fear of being expelled or fired that intimidates leaders and staff into silence.
Staff must learn to value the contribution of volunteers—that means recognizing the hours they serve as well as the dollars they give. Both forms of contribution are equally vital to the future of our movement.
National, council, staff, volunteer, girl—we’re all part of the same big troop.
…But Keep the Old
Girl Scout careers seem to be getting shorter and shorter. Most of our early CEOs (or “National Directors”) spent a decade or more in one position. But now, programs are launched then fade away because the driving force has hit the road. Who is left to clean up the crumbs?
The result of staff churn is an unfortunate feeling among volunteers that we can wait you out. Why listen to new procedures when we can be fairly sure that the presenter won’t be around for next year?
No wonder there are so many, many verses for “Make New Friends.”
©2020 Ann Robertson, writer, editor, and Girl Scout historian
